Your Colne Account

We ensure that our residents have the correct means of accessing their tenancy account. More information about how we meet Consumer Standards regarding your experience as a resident can be found further down this page.

Your account - MyTenancy


You can view your Colne account online through MyTenancy. This secure system includes personal information about your tenancy, such as rent and service charge payments and any repairs you have reported. You can also view and update personal information about you and your household, and find out the contact details for your Home Officer. It it also your resource for getting help with housing and rent account issues.

To enter the site, all you need is your username and password – if you have forgotten these, give Customer Services a call on 01206 244700 and they will be able to send you a reminder.

Our Consumer Standards Compliance

Consumer Standards Compliance

Colne Housing complies with the Regulator for Social Housing’s four Consumer Standards. Each year we check how we are doing against each standard. This assessment is sent to our Board and the regulator. We will shortly be publishing our 2018-2019 report on this page for you to view.