How Colne's services can help you

Customer Services

Neighbourhood Team

Income Management Team

Resident Involvement Team

Whatever your question, there is someone at Colne who can help you. This page explains which team can help you with your enquiry.

Meet your first point of contact at Colne

Our Contact Centre team has most of the answers

If you can’t find the information you need on our handbook or our website, our Contact Centre are your first point of call. 

You can contact us by email, text or phone!
Text: 07539 114114
Phone: 01206 244700

Need specialist help?

Get in touch with our Contact Centre if you need hands-on support and they will arrange for a Specialist Officer to contact you. 

Our Specialist Officers replace your previous Housing/Neighbourhood Officer or Scheme Officer. 

Our Contact Centre team are here to assess whether you need the help of our specially trained officers. 

For residents, your homes and communities

For residents, your homes and communities

Housing Services Team


Supporting you with all aspects of your tenancy, from offering a home to changing or ending a tenancy.

Providing advice on rent, debt and repayment plans.

Anti-social behaviour
Working with residents and the local community to manage high risk, persistent anti-social behaviour.


When you need hands-on support

When you need hands-on support

Tenancy Sustainment Team

Short-term support tailored to needs of vulnerable residents, particularly at the start of tenancies and when tenancies are at risk. Welfare benefits advice and signposting to further expert support.

Helping you keep your home decent and safe

Helping you keep your home decent and safe

Building Surveyors
Manage the condition of your home. Help keep your home in a good state of repair.

Property Compliance Officers
Check your home and surrounding areas are safe and up to standard. Fire safety and estate checks.


Need to reach us outside of office hours?

Should you need to contact Colne for an emergency repair before 9am and after 5pm on a weekday, or at the weekend, please ring 01206 244700. This line is manned 24 hours a day, 7 days a week and you will always be able to talk to someone who can help.


Not found what you're looking for? Your answer may be on our FAQs page.