You have a right to live peacefully in your home and community. If you are experiencing problems with Anti-social Behaviour or neighbour nuisance please let us know. Our Anti-social Behaviour team are fully trained and they will agree an action plan with you to tackle the problem. All complaints we receive are treated in confidence.
Colne is committed to combatting and preventing all forms of harassment and hate crime. If you have been assaulted, threatened or have been subjected to hate crime or harassment, including racial harassment, or if you are experiencing domestic abuse, please call the police immediately and then let us know of any crime reference numbers so we can work with the police to help you. Your report will be treated as a priority. We will offer you support and act swiftly and appropriately to deal with the problem.
If you experience problems with your neighbours, please try and talk to them first. Often they may not be aware that they are causing you a nuisance. If problems continue, please contact us. We provide an independent mediation service free to residents, and they have an excellent track record of resolving disputes. If you would like to find out more about mediation please contact us on 01206 244700 or by email at email@example.com.
Many neighbourhood disputes begin with complaints about noise. Sound travels easily, particularly at night, through hard surfaces, and in flats. Sometimes every day noise such as washing machines or DIY can be a nuisance to others.
If you are being disturbed by noise nuisance, and this does not improve after you have spoken with your neighbours, please let us know. You should also report this to the Environmental Health Department at your local council, they will have a 24 hour report line. Please let us know if you contact the council, we will work with them to resolve the matter.
If you are reporting noise nuisance we highly recommend that you take recordings on our Noise App. This is so that we can get objective evidence and help you accurately. It is an easy to use app where you can report noise nuisance to us at any time of day. For more information about how to use the app, read our Noise App step by step guide.
Keeping a record
Evidence is important in order to take action in an anti-social behaviour case. Without evidence of tenancy breaches we are limited in the actions we can take. We will usually ask you to keep your own record of any nuisance. There are three ways you can log and report any Anti-social Behaviour:
If you would like to report a one-off incident, please download our incident diary
If you need to keep a diary of repeated incidents as part of an on-going problem, please download our multiple incident diary.
If you need to report noise nuisance, please download our Noise App - the guide for which can be found here.
You are responsible for your behaviour at all times in your home and neighbourhood. As the tenant you are also responsible for the behaviour of anyone living in or visiting your home. You are breaching your tenancy conditions if you cause nuisance to your neighbours, or other people living in your neighbourhood.