Repairs and Maintenance

Your Responsibilities

Our Responsibilities

Decoration Scheme

Reporting a repair

All repairs are dealt with as swiftly as possible by our contractors. The quickest way to report a non-urgent repair is via our website on our Report It - Repairs page. Just complete the repair request box. Please provide us with as much detail as possible so that we can raise your repair quickly. 

If you would like to report your repair by phone, please contact us on 01206 244700. You will then be asked to choose whether you want to report a home repair through our contractor Fosters or a gas or oil heating repair through our contractor Aarons. 

If you have an emergency repair outside office hours please call 01206 244700.

Your Responsibilities

It is your responsibility to keep your home in a good condition and to carry out minor repairs.

Your responsibilities include:

  • Decorating the inside of your home

  • Filling small cracks in plaster and woodwork

  • Maintaining and repairing your own fittings and appliances

  • Arranging for the installation of your own washing machine, dishwasher and gas or electric cooker

  • Putting up curtain and shower rails, adapting doors to accommodate carpets and fitting draught excluders

  • Repairing or replacing light bulbs, fluorescent tubes, fuses and doorbells

  • Renewing batteries in both smoke and carbon monoxide detectors

  • Clearing blockages inside your home

  • Replacing sink and bath plugs

  • Repairing or replacing bathroom cabinets, towel rails, soap holders, toilet roll holders and mirrors

  • Cleaning out showerheads

  • Replacing locks as a result of a lost key, replacing lost keys and fitting extra locks or catches

  • Keeping airbricks and extractors clean and clear

  • Re-lighting boilers and setting heating controls.

  • Bleeding radiators

  • Lubricating locks, hinges and fittings

  • Clearing pest infestations, such as wasp or bee nests, ants, mice, birds, rats etc, unless in communal areas

  • Replacing or repairing your rotary dryers

  • Providing and replacing dustbins, except in communal bin store areas

  • Repairing or replacing sheds

You are also responsible for repairing or replacing any items that are damaged by you, your friends, relatives, or someone else living with you or visiting you. You will have to pay us back the full cost of the repair work or make arrangements to have the repair carried out at your cost by a suitably qualified person.

Our responsibilities to you - Repairs

Our Responsibilities

We have a responsibility to maintain and repair:

  • The structure and outside of your home

  • The communal areas

  • The fixtures and fittings

These include:

  • Gutters and exterior pipes

  • Roof works

  • Outside walls and doors, windowsills, window catches, sash cords and window frames (including painting and decorating outside)

  • Inside walls, floors and ceilings, doors and door frames, door hinges and skirting boards (but not including painting and decoration)

  • Basins, sinks, baths, showers, toilets, water supply and waste pipes (blockages excluded)

  • Electric wiring such as sockets and switches

  • Water heaters, fireplaces, fitted fires and central heating installations

  • Pathways and steps

  • Garages and bin stores (sheds excluded)

  • Boundary walls and fences

Gas Boiler Servicing

We will service your gas boiler every year. It is a legal requirement and vitally important that you allow our gas engineers to do this work by giving them access to your home. If you do not you are putting you and your family’s lives in danger.

Faulty gas boilers can kill.

We take this matter so seriously that if you do not give our gas engineers access to service your boiler, we will ask a County Court Judge to give us permission to enter your home. We will make sure that your property is secure after our contractors leave, but you will be responsible for paying us back our court costs and the cost of any repairs to your front door.

Our responsibilities to you - Repairs

Decorating Scheme

If you are 65 or over, or have a disability that prevents you from doing decorating work, you may qualify for our decoration scheme. If you live in one of our Sheltered Housing schemes, we will contact you about decorating your home.

If you do not live in a Sheltered Housing scheme, you can get in touch with our Contact Centre team to find out about how we can help you.