Reporting a repair
All repairs are dealt with as swiftly as possible by our contractors. The quickest way to report a non-urgent repair is via our website on our Report It - Repairs page. Just complete the repair request box. Please provide us with as much detail as possible so that we can raise your repair quickly.
If you would like to report your repair by phone, please contact us on 01206 244700. You will then be asked to choose whether you want to report a home repair through our contractor Fosters or a gas or oil heating repair through our contractor Aarons.
If you have an emergency repair outside office hours please call 01206 244700.
It is your responsibility to keep your home in a good condition and to carry out minor repairs.
Your responsibilities include:
Decorating the inside of your home
Filling small cracks in plaster and woodwork
Maintaining and repairing your own fittings and appliances
Arranging for the installation of your own washing machine, dishwasher and gas or electric cooker
Putting up curtain and shower rails, adapting doors to accommodate carpets and fitting draught excluders
Repairing or replacing light bulbs, fluorescent tubes, fuses and doorbells
Renewing batteries in both smoke and carbon monoxide detectors
Clearing blockages inside your home
Replacing sink and bath plugs
Repairing or replacing bathroom cabinets, towel rails, soap holders, toilet roll holders and mirrors
Cleaning out showerheads
Replacing locks as a result of a lost key, replacing lost keys and fitting extra locks or catches
Keeping airbricks and extractors clean and clear
Re-lighting boilers and setting heating controls.
Lubricating locks, hinges and fittings
Clearing pest infestations, such as wasp or bee nests, ants, mice, birds, rats etc, unless in communal areas
Replacing or repairing your rotary dryers
Providing and replacing dustbins, except in communal bin store areas
Repairing or replacing sheds
You are also responsible for repairing or replacing any items that are damaged by you, your friends, relatives, or someone else living with you or visiting you. You will have to pay us back the full cost of the repair work or make arrangements to have the repair carried out at your cost by a suitably qualified person.
We have a responsibility to maintain and repair:
The structure and outside of your home
The communal areas
The fixtures and fittings
Gutters and exterior pipes
Outside walls and doors, windowsills, window catches, sash cords and window frames (including painting and decorating outside)
Inside walls, floors and ceilings, doors and door frames, door hinges and skirting boards (but not including painting and decoration)
Basins, sinks, baths, showers, toilets, water supply and waste pipes (blockages excluded)
Electric wiring such as sockets and switches
Water heaters, fireplaces, fitted fires and central heating installations
Pathways and steps
Garages and bin stores (sheds excluded)
Boundary walls and fences
We will service your gas boiler every year. It is a legal requirement and vitally important that you allow our gas engineers to do this work by giving them access to your home. If you do not you are putting you and your family’s lives in danger.
Faulty gas boilers can kill.
We take this matter so seriously that if you do not give our gas engineers access to service your boiler, we will ask a County Court Judge to give us permission to enter your home. We will make sure that your property is secure after our contractors leave, but you will be responsible for paying us back our court costs and the cost of any repairs to your front door.